Building trust key to Malaysia’s digital hub ambitions, says Microsoft

Photo by MIDA




KUALA LUMPUR, 28 SEPTEMBER 2025: Building trust will be the defining factor in Malaysia’s bid to lead the regional digital economy. Without it, ambitions to become ASEAN’s hub for artificial intelligence (AI), quantum computing and the data economy cannot succeed.

That was the central message from Microsoft ASEAN regional director for legal and government affairs Dr Jasmine Begum at the recent Malaysia Digital Xceleration (MDX) Summit 2025. She explained that while AI continues to dominate policy conversations, Malaysia must already prepare for the next frontier.

“What’s next is quantum, from AI to quantum – and it’s here today. We need to be the trusted data hub where investors know their data is safe. That’s how we create jobs and raise our GNI,” she said.

She stressed that initiatives such as the concept of a ‘digital embassy’ or ‘Trusted Malaysia Digital’ status are vital trust markers for global investors. The idea, she explained, is that when data is hosted in Malaysia, it should carry the same assurances as placing it in a secure diplomatic enclave: protected, sovereign and bound by international standards.

“When we elevate the standards, the entire ecosystem is raised. It is not just about one company being recognised, but about collectively building trust across Malaysia’s digital infrastructure,” she said.

Malaysia’s ambitions must also rest on protecting data sovereignty, creating agile regulations that keep pace with AI and quantum innovation, and treating people as renewable resources who can be continually retrained for the digital economy.

On this last point, Jasmine noted that Microsoft has pledged to train 800,000 Malaysians in AI-related skills and has already reached 600,000 within two years through its partner network. She cited examples of kindergarten teachers in rural areas who were retrained into managerial roles, illustrating how digital skills can transform lives and create opportunities far beyond the tech sector.


“Inclusivity is inseparable from trust,” said Jasmine. “Technology can ensure that no one is left behind — from farmers using AI tools in Bahasa Malaysia to access government subsidies, to young professionals equipping themselves with micro-credentials. Foundational to trust is inclusivity, because you want to ensure that no one is left behind.”

She stressed that Malaysia must rethink its approach to education, noting that traditional qualifications are rapidly losing their shelf life.

“When I graduated, the lifespan of my law degree was 15 years. Today, a degree hardly lasts 15 months,” she said. She called for continuous learning, agile skilling programmes and a scholarship system geared towards emerging industries to encourage youth to pursue careers in science, data and technology.

Jasmine concluded that trust is not only a moral obligation but also an economic driver.

Trust is the return on investment. And being current is our currency for growth. By staying current, Malaysia will continue to lead and seize new opportunities,” she said.

The MDX Summit is Malaysia’s flagship digital economy event organised by Malaysia Digital Economy Corporation (MDEC).

This year’s edition — held alongside Smart City Expo Kuala Lumpur 2025 (SCEKL25) and SmartGov Malaysia — convened global and regional leaders from government, technology and industry. The sessions were hailed as an overwhelming success, reinforcing Malaysia’s growing role as ASEAN’s digital and AI hub.
Source: Business Today

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