Local SSO industry promising
GEORGE TOWN, 19 July 2012 - Malaysia's shared services and outsourcing (SSO) industry, despite being the third most preferred after China and India, is very promising, Multimedia Development Corporation (MDeC) Global Sourcing Cluster director Michael Warren said.
He said the country can offer attractive facilities and services tailored to meet clients' needs.
"Shared services has been identified underthe ongoing Economic Transformation Programme as a key driver for growth and Malaysia's envisioned transformation into high-value and highincome developed nation by 2020," he said.
To sustain the industry, Warren said Malaysia needs to focus on knowledge-driven, high-value knowledge process outsourcing.
"This niche requires strong application of advanced analytical and technical skills as well as a high degree of proprietary domain expertise, which is the country's blue ocean.
"Last year alone, we captured 30 new investments in the SSO sector with potential investment of over US$100 million (RM316 million) and creation of about 7,000jobs for the next three years," he said at the Share Services and Outsourcing Conference 2012 here yesterday.
He added that MDeC is confident that Penang has the potential to become a promising destination of choice to the SSO industry because of its world-class infrastructure and highly skilled workforce.
Source: The Sun
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