National Key Results Areas (NKRAs)
The time has come for Malaysia to fast track itself into the realm of a developed nation with a high income economy. Essential to building this high income economy are its public service delivery systems which must be socially and economically adept to face the challenges ahead. To this end, the Government of Malaysia had introduced the Government Transformation Programme (GTP).
The Government Transformation Programme (GTP) is an ambitious, broad based initiative aimed at addressing key areas of concern to Malaysians while supporting the country’s transformation into a developed and high-income nation in line with Vision 2020.
In line with 1Malaysia - People First, Performance Now, the GTP is focused on:
The Prime Minister identified 7 National Key Results Areas (NKRAs) following months of evaluating the people’s demands of the Government and the most pressing issues were selected to develop the NKRAs. A focused list of projects and initiatives for each NKRA was developed to ensure that big fast results for specific targets are achieved in the interest of the people.
The NKRAs are the responsibility of relevant Ministries and the Performance Delivery and Management Unit (PEMANDU) was initiated to monitor the achievements of each Ministry. The NKRAs and its detailed targets were made public with the publishing of the GTP Roadmap making it transparent to Malaysians.
The practice of transparency is a testament to Malaysia’s bold direction to promote as well as delivering efficiency and accountability into its public service delivery systems and processes.
Horizon 1 of the GTP's long-term programme is set to be completed by 2012.
Detailed plans of the second Horizon for the GTP, with which the NKRA labs and cabinet syndication had just concluded, is set to shared with the general public for feedback late July-August.
A GTP Roadmap 2.0 is scheduled to be published following public syndication, with the initiatives to be implemented from 2013-2015.
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For the second consecutive year, Street Crime and Index Crime rates were down by a marked 39.7% and 11.1% respectively. This is the first time Malaysia has experienced double-digit, back-to-back reductions in crime testifying that innovative police programmes are making strong headway
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Malaysia’s position as the most peaceful country in Southeast Asia and the 4 th safest in the Asia Pacific region behind New Zealand, Japan and Australia was validated by the 5 th edition of the Global Peace Index (GPI) 2011. Malaysia was also ranked the safest country among 19 upper middle income countries by the World Justice Project’s Rule of Law Index 2011. Both external validations underscored the good progress made under the Reducing Crime NKRA.
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Compared to just 12 PBTs (Pihak Berkuasa Tempatan or local municipal councils) in 2010, the Safe City Programme was extended to an additional 151 PBTs nationwide with 8,329 enhanced lighting posts, 1,311 safety mirrors, 104.3 km of railings and bollards installed for the public’s safety.
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With the expansion of the Omnipresence Programme into Sabah and Sarawak, over 27,000 security personnel comprising policemen as well as RELA (People’s Volunteer Corps) and JPAM (Malaysian Civil Defence Department) members, were deployed in crime hotspots nationwide. At any one time, there are now 2,500 security personnel on the ground at crime hotspots to increase police visibility and deter crime.
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Via maiden Customer Service Rating Machines deployed in all 82 police stations in Selangor, members of the public are able to immediately rate the services received at police stations and give their feedback.
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This novel effort to directly engage the corporate sector in the fight against corruption is a first in the country’s history. The CIP initiative fostered ground-breaking collaboration between the government and the private sector when 64 companies including some of Malaysia’s largest public capped companies, pledged their support in 2011.
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For the first time in the history of the civil service, reward and recognition guidelines were introduced for civil servants who report incidences of corruption and graft.
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An Anti-Corruption Campaign, complete with a new mascot, Agent Lang was conceived with the support of the five key enforcement agencies. It fostered unprecedented, unparalleled co-operation between the Royal Malaysian Police, Road Transport Department, the Royal Malaysian Customs Department, the Immigration Department and the Malaysian Anti-Corruption Commission.
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A total of 3,089 new pre-school classes were built in 2011 by government agencies and the private sector. This, the largest ever increment of new pre-school classes, is more than double 2010’s figure and includes 45 classes built in remote areas in Sabah and Sarawak.
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Several innovative systems and tools were introduced in 2011 to enhance the overall education system. These included the national pre-school information system (Sistem Maklumat Prasekolah Kebangsaan or SMPK) which enables data monitoring and evaluation of pre-school centres and students; a national level web-based data system, the School Examination Analysis System for all public schools; and an instrument to identify children with symptoms of learning disabilities
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A total of 891,327 Primary 1 and Primary 2 students underwent the literacy and numeracy screenings (LINUS) programme in 2011. Cohort 1 (Primary 2) students achieved a 97.5% literacy rate and a 98.6% numeracy rate in 2011, while Cohort 2 (Primary 1) students achieved a 91.0% literacy rate and a 95.4% numeracy rate.
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In 2011, over 40.25% of schools moved out of the lowest performing primary and secondary school classifications (Band 6 and 7) into higher bands. The number of low performing schools dropped from 636 in 2010 to 380 low performing schools in 2011.
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2011 saw over 63,147 poor households (including 12,510 from Sabah and 11,401 from Sarawak) participating in the 1AZAM programme. 1AZAM centres on providing economic opportunities that enhance the productive capacity of lowincome households so that they are lifted out of poverty and become self-sustaining.
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Another 1,100 women entrepreneurs were successfully trained in 2011 and their income raised from an average of RM750 per month to RM3,500 per month or more, bringing the total number over the past two years to 3,100. The target is to develop 4,000 women entrepreneurs by 2012.
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Some 12,578 participants successfully received micro credit loans and training for small businesses or services-based self-employment from Amanah Ikhtiar Malaysia (AIM). This initiative is doing much to elevate the livelihood of the poor.
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In 2011, some 998,357 lives were positively impacted through the provision of housing, water supply, electricity and roads.
- Additional roads built added up to a cumulative total of 1,796.1km – which is longer than the breadth of Peninsular Malaysia.
- A total of 109,500 rural homes were connected with clean water supply.
- Cumulatively, 54,270 units of houses were electrified.
- Approximately 31,327 rural homes were built or refurbished ahead of schedule.
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The refurbishment and re-launch of the Puduraya Terminal into the modern, convenient and user friendly Pudu Sentral transport hub has totally transformed this Malaysian icon and given travellers a world-class facility.
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2011 saw 468 bus stops in the Klang Valley refurbished while 306 new bus stops are currently under planning and design. As bus stops are one of the first contact points for bus passengers, their condition is crucial to encourage the use of public transport.
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The introduction of 470 RapidKL buses increased the frequency of buses across the Klang Valley as well as passenger utilisation of public transport
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For the first time in Malaysia’s history, bus passengers can enjoy a seamless ticketing experience via the new Bus Ticketing System across all RapidKL buses. With this system, customers need only use a transit card for fare payment.
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